Refund policy
At Witty Wick Candle Company, we take great care in crafting and packaging our products. Due to the personal nature of our products, we do not accept returns or exchanges on candles, body mists, body butters, wax tablets or car perfumes once they have been delivered.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or if you receive the wrong product, please contact us within 24 hours of delivery with:
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Your order number.
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Clear photos of the damaged product and the outer packaging.
- A full unboxing video showing the package being opened from start to finish.
- Claims for damaged/missing items cannot be processed without an unboxing video.
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A description of the issue.
Upon verification, we will gladly offer a replacement, store credit, or refund.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Scented Candles
- Scented Wax Tablets
- Body Mists
- Body Butters
- Car Perfumes
- Gift Cards
- Sale or Promotional Items
- Customised Candles, Scented Wax Tablets, Body Mists, Body Butters, and Car Perfumes
Fragrance Preferences
As fragrance is a personal preference, we cannot offer refunds or exchanges if you do not like the scent you selected. We encourage customers to carefully read fragrance descriptions before purchasing.
Refund Processing
If a refund is approved, it will be processed to the original payment method within 5–7 business days. Processing times may vary depending on your payment provider or bank.
Refunds for Cash on Delivery (COD) orders will be issued only through bank transfer. Customers will be required to provide their bank account details, and the refund will be processed within 5-7 business days.
Contact Us
For any concerns regarding your order, please contact us through our Contact Us page or email us with your order details. We are committed to ensuring a positive shopping experience and will do our best to assist you.